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Returns Policy

Before returning any goods please read this...


Procedure for Returning Goods

  1. To request an authority to return any item for a credit please complete the GRA form (Goods Return Authorisation form) located at the bottom of this page.
  2. Lapp Australia will endeavour to reply to the provided return email address within 2 working days.
    The reply will indicate:
    » Acceptance Email from Lapp Australia
    » Restocking Fee
    » Refusal with reason why
  3. A copy of the delivery note along with the GRA reference must accompany the goods being returned. Any goods arriving without proper documentation may be turned away at the purchaser’s expense.
  4. Freight costs incurred are the responsibility of the purchaser.
  5. All returns are subject to inspection and can be refused if the goods are not returned in condition fit for resale.
  6. All credits will be processed to the purchaser’s Lapp Australia account; ie, no cash reimbursements.


Conditions for Returning Goods

  1. All products returned must be in good condition fit for resale, credit approval is subject to inspection and in the case of cable a recheck of the metres returned. (Items considered dead or obsolete stock cannot be returned)
  2. Lapp Australia will accept for return for full credit any order that was:
    » Processed and supplied incorrectly
    » Any product that is supplied with a factory fault or that has been damage in transit or where Lapp Australia is at fault or otherwise responsible.
  3. No goods will be accepted for return without prior consultation and acceptance. 
  4. All claims to be made within 30 days of original dispatch or as otherwise agreed in writing.
  5. Lapp Australia reserves the right to apply a restocking fee for goods returned based on the value of the goods returned plus G.S.T. and/or freight costs. Please refer to the Restocking fee table


Restocking Fees

Loan or Sample items with prior arrangement0%
Items sent in error by Lapp Australia0%
Standard stock items returned in packaging fit for resale15%
Cable – Common stock cables issued on full drums20%
Cable – Common stock cables issued as off the shelf lengths20%
Cable – Common stock cables issued as cut to length (50m+)30%
Cable – Specially imported for your orderNo Return
Specially imported for your order products – All rangesNo Return
Freight fees / Courier feesNo Credit

Please use our online form.