The woman in charge of facilitating and simplifying customers’ selections from LAPP Australia’s world-class rail cable and connector ranges says her role focuses service, range, product knowledge and delivery times as cornerstones of success.
Stephanie Ansley – Market Manager, Rolling Stock at LAPP Australia – says her hands-on experience over seven years during the current and ongoing boom in rail and cargo infrastructure expansion has reinforced her commitment to people and service skills, backed by a strong understanding of products and solutions needed swiftly by diverse markets.
“Service and industry knowledge go together. You can’t have one without the other, if you are going to bring people back time after time. Service is a people business, at the end of the day, and you have to know how to help people get to their goals with a minimum of bureaucracy and a maximum of insight.”
“These are keys to mutual success to a complex and rapidly evolving rail market,” says Stephanie, who joined LAPP Australia in 2019, after earlier transport service roles, and was quickly recognised as a committed team player.
Her commitment to advancing customer satisfaction was evident from the outset, says LAPP Australia Managing Director Simon Pullinger – “She was a natural for her Market Manager role as we expanded our range of locally stocked quality products and in-house technical backup and solutions assistance,” says Simon, who has guided a doubling and redoubling of LAPP Australia since its German parent brought its global leadership and cables, connectors and industrial solutions to Australia in 2018.
Specific high-demand products available from LAPP Australia for rapid delivery and technical backup include screened and unscreened multi-core train cables from the ÖLFLEX® TRAIN range.
“First class customer service has been key to the success of LAPP Australia, and as we grow its even more important to maintain the standard that we have set over the last six years,” says Stephanie.
LAPP’s halogen-free dedicated rail range includes cable, cable glands, and industrial connectors. The range includes LAPP’s globally proven single and multi-core, screened, and unscreened, data cables.
All cables meet stringent local and global standards, including international safety requirements, such as EN 45545-2 2, Hazard Level 3 (HL3), plus key design standards such as EN 50264 and EN 50306, ensuring the highest levels of safety and reliability.
Stephanie says LAPP Australia’s expanded railway technologies and capabilities are keyed to ensuring the high reliability and smooth operation of rail vehicles which largely depend on the cables and connectors used for vital functions, including power supply, data transmission and control.
“Cables and connections in railway applications must be ruggedly reliable to withstand extreme conditions, functioning flawlessly across temperature ranges from –50°C to +120°C while ensuring maximum safety for passengers and staff.”
Reliable connection solutions enable smooth operation and safe transport, which is a key focus of the LAPP portfolio of tested and certified transport system solutions provided by LAPP Group through 25 production sites globally serving customers in 152 countries.